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Training Program Administrator
Location:
Bradenton, FL
Description:
Overview The Training Program Administrator will support a variety of operational and administrative functions as it relates to the training and development of all First Watch employees. They will act in support of the mission, vision, and values of First Watch Restaurants through all that they do in their role every day. This position will work towards accomplishing stated goals and objectives to achieve desired results while focusing on the long-term profitability of the company. Responsibilities The essential functions in this job description are not all-inclusive of this position's duties and responsibilities. Provides general support to the field, owns the XXXX@firstwatch.com inbox and responds to training questions according to our established SOPs Takes notes and shares communication during / after department meetings Maintains the tracking and completion of large-scale projects and departmental goals Monitors compliance completions and reporting in the Learning Management System (Schoox) Partners with Home Office Operations, Culinary, and Training partners to ensure accuracy of related LMS content, as well as shape new features and functionality of the LMS and other learning tools Learns & utilizes "the voice" of First Watch in training materials, such as training guides, videos, policy updates and general operational information Makes suggestions to improve orientation and on-boarding practices as it relates to the LMS or ADP Schedules and facilitates Onboarding / Orientation Sessions and in-restaurant training for Home Office employees Maintains all logistics for the national recognition program, including Legacy Pin Program and other recognition communications Communicates compliance report deficiencies with Ops Leadership in the field Manages the upkeep of training documents located in SharePoint / InfoHub Assists with logistics planning of the Leadership Conference, registration, travel, communication, etc. Works shoulder-to-shoulder with the training team to review and update training content and deploy traning materials (as needed) to existing restaurants Monitors the communication and training process for new Managers-in-Training Coordinates Certified General Manager (CGM) / Certified Training Restaurant communication, including announcements, bonus payouts and evaluation surveys completed by Managers-in-Training Reconciles department expenditures - codes expenses to correct departments and/or restaurants Communicates training feedback and handles complaints in a timely and efficient manner Qualifications Minimum one to three years of experience in a service-oriented, hospitality industry such as hotel, resort, restaurant, retail, entertainment venue preferred First Watch Management experience preferred but not required Strong computer skills (Outlook, Excel, PowerPoint, etc.) A passion for learning and the ongoing development of others Able to understand needed knowledge and skills of every position in the restaurant Team player with excellent interpersonal/communication skills - up, down, and across the organization Has demonstrated credibility (garners respect, acts with integrity and keeps commitments), is proactive (has a point of view and takes initiative) and is a good partner (builds relationships and delivers results) Who We Are First Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch and lunch using fresh ingredients. A recipient of hundreds of local "Best Breakfast" and "Best Brunch" accolades, First Watch's chef-driven menu includes elevated executions of classic favorites along with First Watch specialties such as the Quinoa Power Bowl, Farm Stand Breakfast Tacos, Avocado Toast, Chickichanga, Morning Meditation (juiced in-house daily), Spiked Lavender Lemonade and its signature Million Dollar Bacon. In 2023, First Watch was named the top restaurant brand in Yelp's inaugural list of the 50 most loved brands in the U.S. In 2023 and 2022, First Watch was named a Top 100 Most Loved Workplace in Newsweek by the Best Practice Institute. In 2022, First Watch was awarded a sought-after MenuMasters honor by Nation's Restaurant News for its seasonal Braised Short Rib Omelet and recognized with ADP's coveted Culture at Work Award. First Watch operates more than 530 First Watch restaurants in 29 states. For more information, visit www.firstwatch.com . First Watch is an equal-opportunity employer. In compliance with the Americans with Disabilities Act, First Watch will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
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More About this Listing: Training Program Administrator
Training Program Administrator is a Clerical Administrator Job at First Watch Restaurants located in Bradenton FL. Find other listings like Training Program Administrator by searching Oodle for Clerical Administrator Jobs.
Training Program Administrator is a Clerical Administrator Job at First Watch Restaurants located in Bradenton FL. Find other listings like Training Program Administrator by searching Oodle for Clerical Administrator Jobs.